Your Airport Shuttle, Charter, and Courier Questions, Answered

Here are answers to the questions we’re most often asked. Have another question? Contact us.

A: Yes.  Executive Express now provides transportation to / from the MSP Airport as a Private Charter / Black Car Service.  If you are interested in this type of personalized door-to-door service, please contact our Private Charter Consultant at 320-257-9785.  If you are looking for the scheduled / shared ride type of service, effective October 1, 2019, transportation to and from Minneapolis-St. Paul International Airport (MSP) will be provided by Groome Transportation. Schedules and fares are available on their website or by calling (320) 316-0943.
A: Advanced reservations are required to guarantee seating.  For best availability, make your airport shuttle reservation right after you purchase your airline tickets. Online reservations can be made up to 72 hours prior to departure times.  Please contact our office if you are trying to make a reservation less than 72 hours prior to your desired departure time.   (Please note: Requests to our office for a reservation to be made within 72 hours of your desired departure time is subject to availability.)
A: If you have already made a transportation reservation and you have a confirmation number, you can go to the reservations tab on the website to confirm. If you do not remember your confirmation number you can always call the Executive Express office at (888) 522-9899 and re-confirm your reservation with one of our friendly reservationists.
A: We recommend that you arrive at your airport shuttle boarding location at least 15 minutes before your departure time. 
A: Some of our pickup locations allow you to leave your vehicle. Some do not. See the airport shuttle schedule for more information about your specific location. When you do park your vehicle, please respect the location’s business customers and park your car as far away as possible from their main entrance. Usually this means parking in the rear of the establishment. As a courtesy, inform the staff that you are leaving a vehicle. They may ask you to write down your name, vehicle license number, and phone number.
A: Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available airport shuttle. If you know you will be late, please call our office during business hours or our Manager on Duty at night with your changes. On the last run of the night, you may make contact with the driver, who may be able to wait up to 15 minutes.
A: Yes, in some select cities, but not all. An additional charge of $15.00-$25.00 will apply. In general and in most cases, home or business pick-ups are 30 minutes before our posted stop location departure time and drop-offs are 30 minutes after our stop location arrival time.  Based on passenger count and the pick-up / drop-off location, possible exceptions to this rule can be made but should not be expected.  Please contact our office for details.
A: Each passenger is allowed to bring, for free, the airline appropriate two (2) pieces of luggage and one (1) small lap item.  All luggage is required to be stored in the cargo area of the bus for the safety of all passengers.  Please contact us if you have additional or oversized luggage / packages in excess of airline standards (50 lbs maximum) for which there will be additional charges of $15 per bag.
A: Yes. Smoking is not permitted in any of our vehicles.
A: We do not provide car seats or booster seats ... you must bring your own.  Car seats or booster seats are not legally required to be used on our shuttles ... but are recommended when appropriate.  If you need to leave your car seat or booster seat with our driver to be used for the return trip, please let them know the exact date and time of your return trip with us.  All passengers are also encouraged to wear seat-belts while traveling with Executive Express.
A: The rules, regulations and necessary Unaccompanied Minors Forms to complete for minors traveling alone vary greatly by the specific Airline and Airport.  Please make yourself aware of what is applicable and required for your minors specific situation before you book your minors travel.  Our drivers are not able to meet any passengers (including minors) at the gate.  Other arrangements need to be made through the airline or airport to get the unaccompanied minor to our airport desk.
A: Anyone who wants to have thier pet or service animal travel with them on our Executive Express shuttles must call our office to make a reservation.  All pets must be kept in kennels in our baggage area of our shuttles at an additional charge of $15.00 per pet (please contact our office with any questions about pets or oversize kennels). Service Animals (Seeing Eye® Dogs, etc.) and required Emotional Support Animals are accepted without any additional charges (in some cases documentation may be required).  Please be aware of the differences between pets, Service Animals and Emotional Support Animals when it comes to traveling. Please view the attached link to the ADA requirements to make sure you know the rules and regulations and the possible documentation that may need to be provided to the Transportation Provider.
A: As you can see from the images on our website, we have a variety of different colors and types of vehicles which vary depending on the amount of people being transported. All vehicles are clearly marked with our Executive Express name and logo on both sides of the vehicle.
A: You can pay for your reservation with a valid credit or debit card, as well as cash. We accept Visa, MasterCard, American Express and Discover. If you choose to pay with a card, your total fare will be charged at the time the reservation is made. If you would prefer to pay cash to your driver, a valid credit or debit card is still required to hold the reservation. Cash reservations must be made with a reservationist over the phone.
A: As with any service you are provided, it is appropriate to offer a gratuity. Helping you with your luggage, ensuring your comfort and safety, attempting to ensure promptness, being dependable, courteous, and respectful all are traits worth rewarding. Current standards suggest ten to twenty percent (10%-20%), but should be based on how well your driver performed; please tip accordingly.
A: View our airport shuttle fares and schedules.
A: We currently offer our scheduled / shared ride transportation services to a number of cities from the Greater Ames area to the DSM Airport. Find your airport shuttle schedule.
A: Upon request, we can pick-up and drop-off customers at the Greyhound Bus Depot for all runs and at the Megabus Stop at the Center St Park and Ride: 830 6th Avenue, Des Moines, IA 50309 on two runs to the airport for its departure to Chicago and two returns from the airport for its return from Chicago. Contact us for shuttle service to these locations.

A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.

You can also visit the Des Moines International Airport website for additional travel information.

A: A "shared ride" service involves other passengers using the service and the possibility of additional stops that may be made on the way to your destination. Our posted scheduled times have taken these possible stops into account and under normal circumstances, will get you to your destination at the estimated time. In those rare instances when there is unusally bad weather, unusually heavy traffic or other unforseen circumstances that may come into play, we cannot guarantee that you will arrive at the airport at the scheduled time.  In those rare circumstances, there is the possibility that you may miss your flight ... for which we are not responsible for. We always recommend that you reserve the shuttle time that will always get you to the Airport in plenty of time.  Consumption of alcoholic beverages are not allowed on our scheduled "shared ride" services. Alcoholic beverages are allowed on our private charter services.
A: If you miss your scheduled shuttle time due to flight delays, we will be more than happy to put you on the next available airport shuttle to your destination. Please keep in mind that our posted shuttle times are only the times that are available for passengers to make reservations in advance.  If no passengers have made an advanced reservation for a particular "run" on a particular day, our shuttles typically do not go on that "run" on that particular day.  We will try our best to accommodate your transportation needs and get you to your destination in a timely manner, subject to availability.  Immediate transportation to your destination by taxi or rental car may also be available.
A: During office hours, our reservation agents will be happy to serve you. Our local number is 320-253-2226 and our toll-free number is 1-888-522-9899. We also have a Manager on Duty 24 hours a day. Just call our office number and listen for the appropriate prompt.


Our Corporate Office is located at: 

Executive Express
1111 Elm Street East
St. Joseph, MN  56374

Our office is open 8:00am - 5:00pm Monday - Friday.

A Manager is available 24 hours a day / 7 days a week.

Phone: 320-253-2226

Toll Free: 888-522-9899
Fax: 320-271-3107
Email us at : 


A: We currently operate a full airport shuttle schedule every day of the year except for Christmas Day (please contact our office for our Christmas day schedule).
A: Cancellations to a reservation must be made 24 hours in advance of the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee of $3.00 for a one-way ticket and a $5.00 for a round-trip ticket.
A: Yes. You can reserve private transportation for a group up to 47 passengers per vehicle. This is an affordable option that allows you to pick your own departure time. Please contact us for a quote.
A: We can provide individual or group transportation to or from work, school, shopping, appointments, concerts, sporting events, weddings, family reunions or other private celebrations. We specialize in transporting corporate guests.
A: Definitely! This is a popular option known as a private charter car service. For example, we can drop off your group at the concert venue, and pick you up at the end of the show.
A: Yes, we provide same day courier delivery service anywhere within our transportation system. Fees vary depending on the location and schedule of our drivers. Feel free to call our office for more details.
A: As a thank you to our troops, Executive Express offers a $10.00 one-way and a $20.00 round-trip discount off the ticket price to any ACTIVE military personnel. Please call our office for this discount prior to making your reservtion.
A: Yes. The discount for those ages 65 and better is a maximum of $3.00 off your total reservation price. Please call our office for this discount prior to making your reservation.
A: The discount for those with AAA is maximum of $3.00 off your total reservation price. You may need to supply your AAA member number for verification. Please call our office for this discount prior to making your reservation.
A: Yes ... you may want to consider this option if you don't want to miss your flight. We are committed to continuing to operate our scheduled Airport Shuttle runs unless the roads are closed. If we do travel, we will be driving very slowly and cautiously to ensure the safety of our passengers and drivers. We cannot guarantee that we can arrive or depart on time in bad weather or poor winter driving conditions. Call the Executive Express office at (888) 522-9899 for reservation changes.

A: Special accommodation requests need to be made in writing by printing and completing the attached Accommodation Request form below. After completion, please scan/email the form to or mail to (Executive Express 1111 East Elm Street   St. Joseph, MN  56374) ... where your request will be promptly reviewed and considered. You are also always able to call our offices during our business hours at 320-253-2226 to talk to someone directly.  Depending on the nature of the request, please give Executive Express adequate notice before the actual date of travel. Electric power wheelchairs, electric power scooters and nonpowered wheelchairs that cannot easily collapse and be stored in the luggage area ... cannot be transported in our vehicles due to the size limitations within all of our vehicles.  Please call if there is any doubt or questions regarding your particular situation as Executive Express may be able to recommend other vendors who may be able to accomodate your transportation needs.

If you are blind and have a Personal Care Assistant (PCA) who could assist you, the PCA can ride for free on our shuttles with you as long as there is enough available seats on that particular run to/from the airport.  If the shuttle is full for that particular run, you would need to make a reservation for an earlier run or the next available run with enough open seats.

Accommodation Request Form

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