Here are answers to the questions we’re most often asked. Have another question? Contact us.
A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.
You can also visit the Des Moines International Airport website for additional travel information.
Our Corporate Office is located at:
1111 Elm Street East
St. Joseph, MN 56374
Our office is open 8:00am - 5:00pm Monday - Friday.
A Manager is available 24 hours a day / 7 days a week.
Toll Free: 888-522-9899
Email us at : firstname.lastname@example.org
A: Special accommodation requests need to be made in writing by printing and completing the attached Accommodation Request form below. After completion, please scan/email the form to email@example.com or mail to (Executive Express 1111 East Elm Street St. Joseph, MN 56374) ... where your request will be promptly reviewed and considered. You are also always able to call our offices during our business hours at 320-253-2226 to talk to someone directly. Depending on the nature of the request, please give Executive Express adequate notice before the actual date of travel. Electric power wheelchairs, electric power scooters and nonpowered wheelchairs that cannot easily collapse and be stored in the luggage area ... cannot be transported in our vehicles due to the size limitations within all of our vehicles. Please call if there is any doubt or questions regarding your particular situation as Executive Express may be able to recommend other vendors who may be able to accomodate your transportation needs.
If you are blind and have a Personal Care Assistant (PCA) who could assist you, the PCA can ride for free on our shuttles with you as long as there is enough available seats on that particular run to/from the airport. If the shuttle is full for that particular run, you would need to make a reservation for an earlier run or the next available run with enough open seats.
To add Executive Express to your Contacts, simple turn on your iPhone camera and point it at the screen now.