Your Airport Transfer, Charter, and Courier Questions, Answered

Here are answers to the questions we’re most often asked. Have another question? Contact us.

A: Yes.  Executive Express now provides transportation to / from the MSP or the DSM Airport either as a Private Car, Black Car, or Private Charter Service.  If you are interested in this type of affordable, personalized door-to-door service, please contact our Private Charter Consultant at 320-257-9785 to schedule your ride.  
A: Advance reservations are required.  For best availability, make your Airport Transfer reservation right after you purchase your airline tickets. Online reservations can be made up to 72 hours prior to departure times.  Please contact our office if you are trying to make a reservation less than 72 hours prior to your desired departure time.   (Please note: Requests to our office for a reservation to be made within 72 hours of your desired departure time is subject to availability.)
A: If you have already made a transportation reservation and you have a confirmation number, you can go to the reservations tab on the website to confirm. If you do not remember your confirmation number you can always call the Executive Express office at (888) 522-9899 and re-confirm your reservation with one of our friendly reservationists.
A: Yes. Smoking is not permitted in any of our vehicles.
A: We do not provide car seats or booster seats ... you must bring your own.  If you need to leave your car seat or booster seat with our driver to be used for the return trip, please let them know the exact date and time of your return trip with us.  All passengers are also encouraged to wear seat-belts while traveling with Executive Express.
A: The rules, regulations and necessary Unaccompanied Minors Forms to complete for minors traveling alone vary greatly by the specific Airline and Airport.  Please make yourself aware of what is applicable and required for your minors specific situation before you book your minors travel.  Our drivers are not able to meet any passengers (including minors) at the gate.  Other arrangements need to be made through the airline or airport to get the unaccompanied minor to our airport desk.
A: Anyone who wants to have thier pet or service animal travel with them on our Executive Express vehicles must call our office to make a reservation.  Service Animals (Seeing Eye® Dogs, etc.) and required Emotional Support Animals are accepted without any additional charges (in some cases documentation may be required).  Please be aware of the differences between pets, Service Animals and Emotional Support Animals when it comes to traveling. Please view the attached link to the ADA requirements to make sure you know the rules and regulations and the possible documentation that may need to be provided to the Transportation Provider. https://adata.org/publication/service-animals-booklet
A: As you can see from the images on our website, we have a variety of different colors and types of vehicles which vary depending on the amount of people being transported. Most vehicles are clearly marked with our Executive Express name and logo on both sides of the vehicle.
A: You can pay for your reservation with a valid credit or debit card, as well as cash. We accept Visa, MasterCard, American Express and Discover. If you choose to pay with a card, your total fare will be charged at the time the reservation is made. If you would prefer to pay cash to your driver, a valid credit or debit card is still required to hold the reservation. Cash reservations must be made with a reservationist over the phone.
A: As with any service you are provided, it is appropriate to offer a gratuity. Helping you with your luggage, ensuring your comfort and safety, attempting to ensure promptness, being dependable, courteous, and respectful all are traits worth rewarding. Current standards suggest ten to twenty percent (10%-20%), but should be based on how well your driver performed; please tip accordingly.

A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.

You can also visit the Des Moines International Airport website for additional travel information.

A: During office hours, our reservation agents will be happy to serve you. Our local number is 320-253-2226 and our toll-free number is 1-888-522-9899. We also have a Manager on Duty 24 hours a day. Just call our office number and listen for the appropriate prompt.

A.

Our Corporate Office is located at: 

Executive Express
1111 Elm Street East
St. Joseph, MN  56374

Our office is open 8:00am - 5:00pm Monday - Friday.

A Manager is available 24 hours a day / 7 days a week.

Phone: 320-253-2226

Toll Free: 888-522-9899
Fax: 320-271-3107
Email us at : info@executiveexpress.biz 

 

A: We currently operate every day of the year.
A: Cancellations to a reservation must be made 24 hours in advance of the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee.
A: Yes. You can reserve private transportation for a group up to 47 passengers per vehicle. This is an affordable option that allows you to pick your own departure time. Please contact us for a quote.
A: We can provide individual or group transportation to or from work, school, shopping, appointments, concerts, sporting events, weddings, family reunions or other private celebrations. 
A: Definitely! This is a popular option known as a private charter car service. For example, we can drop off your group at the concert venue, and pick you up at the end of the show.
A: Yes, we provide same day courier delivery service anywhere within our transportation system. Fees vary depending on the location and schedule of our drivers. Feel free to call our office for more details.
A: As a thank you to our troops, Executive Express offers a $10.00 one-way and a $20.00 round-trip discount off the ticket price to any ACTIVE military personnel. Please call our office for this discount prior to making your reservtion.
A: Yes. The discount for those ages 65 and better is a maximum of $3.00 off your total reservation price. Please call our office for this discount prior to making your reservation.
A: The discount for those with AAA is maximum of $3.00 off your total reservation price. You may need to supply your AAA member number for verification. Please call our office for this discount prior to making your reservation.
A: Yes ... you may want to consider this option if you don't want to miss your flight. We are committed to continuing to operate our Airport Transfer service unless the roads are closed. If we do travel, we will be driving very slowly and cautiously to ensure the safety of our passengers and drivers. We cannot guarantee that we can arrive or depart on time in bad weather or poor winter driving conditions. Call the Executive Express office at (888) 522-9899 for reservation changes.

A: Special accommodation requests need to be made in writing by printing and completing the attached Accommodation Request form below. After completion, please scan/email the form to info@executiveexpress.biz or mail to (Executive Express 1111 East Elm Street   St. Joseph, MN  56374) ... where your request will be promptly reviewed and considered. You are also always able to call our offices during our business hours at 320-253-2226 to talk to someone directly.  Depending on the nature of the request, please give Executive Express adequate notice before the actual date of travel. Electric power wheelchairs, electric power scooters and nonpowered wheelchairs that cannot easily collapse and be stored in the luggage area ... cannot be transported in our vehicles due to the size limitations within all of our vehicles.  Please call if there is any doubt or questions regarding your particular situation as Executive Express may be able to recommend other vendors who may be able to accomodate your transportation needs.

If you are blind and have a Personal Care Assistant (PCA) who could assist you, the PCA can ride for free on our vehicles with you as long as there is enough available seats in the vehicle.  

Accommodation Request Form

Quick Links


To add Executive Express to your Contacts, simple turn on your iPhone camera and point it at the screen now.

Executive Express QR Code