Here are answers to the questions we’re most often asked. Have another question? Contact us.
A: We are located in the Ground Transportation area of each MSP Airport Terminal.
We are located in the Ground Transportation Atrium. This is on the same level as Baggage Claim, but on the other side of the street. After retrieving your luggage, go to carousal #8. Take the escalator or elevator down one level. Walk straight ahead towards the information desk. Turn left and take the escalator or elevator back up one level and you will be in the Ground Transportation Atrium. You will see a series of counters. Executive Express is marked and it is the second counter from the left.
Helpful hint – always follow the signs that say vans/taxis
From Baggage Claim, walk across the street and enter the Ground Transport Center. Turn right at the Information / Ground Transportation Desk and go down the to the far end of the long hallway. Wait in the Buses / Shuttles lobby waiting area (next to the vending machines) until you see the Executive Express vehicle drive up. The Executive Express driver will come inside to connect with you.
Our vehicles leave the MSP Terminal 1-Lindberg at the time listed on our printed schedules. Your shuttle arrives at MSP Terminal 2-Humphrey (HHH) approximately 5-7 minutes later.
You can also visit the Minneapolis International Airport website for additional travel information.
A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.
You can also visit the Des Moines International Airport website for additional travel information.
Reservationists are available seven days a week from 7:00 AM - 9:00 PM CST
A: Special accommodation requests need to be made in writing by printing and completing the attached Accommodation Request form below. After completion, please scan/email the form to firstname.lastname@example.org or mail to (Executive Express 3105 County Road 138 Waite Park, MN 56387) ... where your request will be promptly reviewed and considered. You are also always able to call our offices during our business hours at 320-253-2226 to talk to someone directly. Depending on the nature of the request, please give Executive Express adequate notice before the actual date of travel. Electric power wheelchairs, electric power scooters and nonpowered wheelchairs that cannot easily collapse and be stored in the luggage area ... cannot be transported in our vehicles due to the size limitations within all of our vehicles. Please call if there is any doubt or questions regarding your particular situation as Executive Express may be able to recommend other vendors who may be able to accomodate your transportation needs.
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