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Read what our customers have to say about our service!

We were very concerned about traveling during COVID-19 and wanted to reduce our risk by using your personalized Black Car Services. We felt very comfortable with this experience. Rose Ann, your Private Charter Consultant, set the stage for excellent customer service and our driver, Marlene, delivered on her end also. Both were exceptional! Thank you so much for providing this service.

Roger and Carmella O.

July 2020

We enjoyed every bit of your Black Car Service.  Mark, your driver, was great!  We plan to use your service going forward.

Paul and Marquerite H.

July 2020

I want to commend your service for a job well done!  Our driver Mark was outstanding.  Our original flight from Israel was cancelled a day before our departure.  I called Mark to tell him that our flight would arrive 9 hours late.  He said no problem and got us home safely.  I want to say that Mark is an excellent driver and very professional.  We will always use Executive Express for our Private Car transportation needs.

Robert N.

January 2020

We loved using your new personalized Black Car Service to the MSP Airport. We can’t wait to use it again!
Cindy and Bob K

January 2020

5 full stars for our Private Charter experience with Executive Express!

Our driver Chris was right on time. He even called me ahead of time to let me know. Chris was flexible and understanding when we decided to change our dinner plans and go out to eat in town instead of staying at the lake house due to the weather.

Again, the total experience couldn’t have gone better.

Thank you again for all of your efforts as well!

Sara

July 2019

Executive Express is an EXCELLENT business! I have been using them for a long time with no problems.
JoAnn K Johnson

Sartell

I love Executive Express! It works great with the type of job I have to take the shuttle from Willmar to/from the MSP Airport. Your drivers are always friendly and your vehicles are clean.

Kathy W.

Willmar, MN

It was a slow, snowy ride from the airport but our driver, Lorne, was great!
Donald & Eileen Thomes

February 2019

Laurie Majka called to express how wonderful her experience was riding with us this morning. She was on run 1 with Jon Gerthe. She said she really enjoyed the ride and Jon displayed outstanding customer service.
Paki Latham

February 2019

We returned home yesterday afternoon after having our car parked at the Waite Park site for a month. Our car did not start in the -24 degree weather! We tried calling a towing service first, and it was a 4-5 hour wait! Lynette, an employee at Waite Park, was so helpful! She offered to let us use her car to jump our car, and Mark, a shuttle driver, assisted. We appreciated their help so much!
Dave Brokke

February 2019

We are very pleased with the excellent service with Executive Express. On January 7th, Dick, our driver picked us up at Arrowwood Lodge and it was EXTREMELY icy and Dick did a fantastic job of driving on the difficult icy road. We were grateful for his expertise in driving. We appreciate the people who help with setting up our trips. Sheila was AMAZING this morning. We really appreciate the ability to sit back and leave the driving to you. Thanks again.
Bruce and Barbara Jean Lapka

February 2019

Good Morning!
I’m not sure who the Manager is for Executive Express but they really need to be notified that Trista the gal who organizes our weekend travelers, Colette who does the morning pick ups and the after hours Customer Service clerks have really gone above and beyond helping us. They have been super speedy with zero delay.
Megan Korn

Talent Acquisition, Recruiter American Foods Group, LLC, January 2019

We were very pleased with the service for Thanksgiving and we are using it again!
Bonita & John Kallestad

This is a great alternative to driving and parking at the MSP airport. Super clean parking lot and lobby. TVs and coffee in the lobby where you can wait for your shuttle.
Erik Karlsson

Matthew Sullivan called as he was on the 2pm shuttle and said the driver (Skipp) told him to call once he was on the shuttle to set up his reservation. he wanted to go to the Hampton Inn in St Cloud. Matthew was very happy that we did this for him, he said our company was the only one that would/could accommodate him. He wanted us to know that!

A giant thank you to Greg and Tim for their swift response in rescuing this charter. Colette couldn’t have gotten them to MSP to catch their flight without them! The passengers also extended a thank you to them as well.

I have always parked my vehicle in the Cities with my daughter. Since she moved, I no longer have that option. I used Executive Express for the 1st time in December and was very happy with the service they provided. I have recommended Executive Express to my friends who have also enjoyed the services as well.

Dear Mr. Logeman,

Kudo’s to employees Dan Grube (at MSP) and Preston Doele (driver) for ensuring a quick trip from MSP to Waite Park.

On 07 January I just arrived at MSP on a Delta flight and it was tight to make our scheduled 7:00pm pick up by Executive Express. My phone rang and it was Dan calling to see where we were. He gave us directions. A call a few minutes later asking where we were and I told him. He said, ‘Stop right there, we’ll meet you,’ Minutes later we’re on your fine bus heading for Waite Park.

Outstanding coordination by all involved. It saved an hour wait until the next trip to Waite Park. Your employees extended themselves to ensure we did not miss our ride, holding the bus for a few minutes.

Please extend our sincere gratitude to these employees. They represented you and Executive Express in an exemplary manner.

James A. Hovda

Detail shop did a GREAT job of having #87 looking super inside and out!
Scott Sutton

Nice new facility in Waite Park to transfer buses. Friendly staff and driver.
Francis Chock

We hired them to charter a trip from St. Cloud to Minneapolis. It was easy to set up and the price was more than reasonable. The driver was great too. I would definitely recommend them.
Will

We love your service It’s our preferred way to the airport. Reliable and good drivers.
Joan Wilcox

October 2018

The passenger we had from Nigeria that used our services, called to say, Thank you for the prompt turn around in regards to this matter. He also said, Thank you for your honesty and being an upstanding company. He really appreciates that we looked into the matter efficiently and did not try to cheat him.

Compliment for Cyndy Thayer, October 2018

Great reservationist! Thanks for answering all my questions and your patience and expertise!!!
Pat Smith

Compliment for Sheila Drayna, October 2018

Paul Denton travelled with 4 passengers on September 29th. He just raved about the driver and our service. It looks like they were scheduled for 11pm from MSP to Alex and driver Lloyd Hoelscher got them on 9:30pm to Alex and drove them himself.

Compliment for Lloyd Hoelscher, October 2018

Dear Sandra, Thank you so much for following up on this. I am thoroughly impressed with your company’s customer service and will plan to use you anytime I am coming back to Fergus Falls from MSP. Thanks again!
Paul

Compliment for Sandra Zwilling, October 2018

Steve Wenzel from Little falls said EE does a superb job

September 2018

I am very happy that The Executive Express is here to stay and love the added schedules. Now I don’t have to go down to Mpls and stay at a Hotel for the earlier flight.
Thank you again!
Peggy Wollan

September 2018

I certainly believe you went above and beyond professionalism and I want you to know I appreciate it very much and highly recommend your shuttle to everyone I meet! I hope you’ll be able to extend your service to Park Rapids, Minnesota, but I’m grateful that you at least go to Wadena.

Keep on doing a great job!

Chris Kirschman

Indian , Alaska, September 2018

A Saturday in February the weather was horrible and the driver did awesome, I was so glad it was not me driving.
Sheri Henson

Compliment for Paul Ciarrochi, September 2018

Dear Trista,
I’m back home in Australia now and wanted to let you know how much we enjoyed the tour of the covered bridges. Our driver and guide, Abby, was lovely and it was nice to have a local show us around. So thank you for arranging everything. We thoroughly enjoyed the tour.
Thanks!
Beth Zielinski

Compliment for Abby Fischer in Iowa for a tour of the Bridges of Madison County, September 2018

I spoke with Joan Wilcox today while she made her round trip reservation to fly out for a wedding. She said “We love your service” “It’s our preferred way to the airport” and “reliable and good drivers” she is very please with her experiences.

Compliment for ALL, August 2018

We had an excellent experience with your shuttle for the evening of 8/18 Blaser wedding in Ames Iowa. Collette the driver was on time polite and efficient. She did a superior job. Would like to thank her and hopefully you pass on my thank you to her.

Compliment for Colette, August 2018

Hi, Customer Service Representative:

Thank you so much for booking me on Executive Express for my July trip. You made it easy to complete the necessary information. I have always been quite satisfied with your service so it was not a surprise that the process was made easy for me.

I have printed out the information. It all seems to be in order. If Delta informs me of flight changes, I will call immediately to adjust the times.

Thank you, again, for your assistance.

JoAnn K. Johnson

July 2018

Dear Executive Express,

I’m so grateful for your service! Thank you for your excellent drivers and convenient way to get to the airport!!

Best,

Laurie

July 2018

You guys are reliable and right in time
Phillip Gustason

July 2018

Yesterday my flight into Des Moines was delayed 2 hours. When I arrived in the terminal at 7:30 pm the Executive Express driver was there waiting. It was a great relief to learn that I did not have to wait for the 10:30 pm shuttle. I have only recently begun using your service to/from the airport and I have been very pleased. Please convey my thanks to the driver!

Jane Lohnes

July 2018

Passenger, Amie Schumacher, called on Wed, May 17 to thank the drivers for their incredible service for her trip on 5/16. She was scheduled for a Holiday Inn pick up in St Cloud by Doug Isaacson. She over slept and didn’t hear her alarm. Doug told me he had to leave at 4am but he had left a message on her phone with HIS phone number on it. She called him when he was in Monticello about 4:35am. He told her if she could get to Holiday Inn by 5 am she could get on Vince Decker’s run. And she did. She apparently woke up, found the phone message, and was so appreciative that she had a number to call, so at least she knew what to do. Doug said she asked if she should call the office and he said he would take care of it. He called JP and got her on the 5am. She just wanted to call and say thanks for the great service – it was above and beyond.

Compliment for Doug Isaacson, July 2018

Patty from Cragun’s (HR) called to ask if we were taking the resort workers this summer directly to Cragun’s. I confirmed that yes we take the participants directly to their resort and she said we are a “Godsend” and wanted to thank us for this service. Previously, she had to go to the airport at 11:00pm every other night to pick up their participants. She is very happy with our service and stated we are a huge help to them.

July 2018

Good morning Trista!
Just want to send you a little note to say “Thank You” for the great services this weekend! Both our bus drivers were as pleasant as could be! Our buses were always prompt and eager to come earlier if we were finished early. Which we were both days! So, again we look forward to using Executive Express next year! Thank You! North Benton Dental Team
Have a great day!
Jill

Compliment for Mark Bauer and Heidi Swenson, May 2018

I want to express my gratitude to all those who had a part in recovering my cell phone. The gentleman at the airport on Wednesday, April 25, the drivers then, and on the morning of April 30, and the office staff. I was impressed by their concern and help.
Sister Kateri Ghesquiere

May 2018

Dear Executive,
I’m the traveler who supposed to show up in Ames – ISU station yesterday (May 03) at 03:00PM, however due to the bad weather my trip was delayed, and my friend drove me directly to DSM airport. I would like to express my sincere thanks to the driver/manager in ISU station yesterday, she called me asking if I need any help, if I want to transfer to the next available time slot. However, my telephone battery was flat and I cannot call back. I’m now in an airport of my trip, writing this message NOT for a refund because the delay was all my fault; but if you may, please find the driver and pass my thanks to her. After 5 years of study, I’m graduating from ISU, Ames, IA. You and other Iowans make my stay in Iowa a wonderful memory! Thank you.
Best regards,

Lin Yang

Compliment for Iowa Staff, May 2018

Ceceile Marie Baklen called this morning just to compliment Tony G for his help on May 2. Her flights were delayed, going to Alex and she was travel weary and she just wanted to thank Tony for his help. She said he was just very, very kind in helping her adjust her plans and still get to Alex.

Compliment for Tony Gacusana, May 2018

I spoke with Nadine Villella and she was telling me that she advertises our company to all of her friends. She states that without our company she would not be able to travel to see her family. She is very pleased with the drivers that have transported her back and forth from Morris to Maple Grove. She stated that everyone that she has spoken with in the office has been very pleasant and she is very pleased with our services.

May 2018

Dear Jay, Thanks you for making this right. I am pleased to know that Executive Express is interested in maintaining excellent customer service. I have used your service for many years now and have had very few problems getting between Alexandria and the airport comfortably and efficiently. You have an excellent corp of safe and friendly drivers that are enjoyable to work with. Skipp, my last driver to Alexandria did an exemplary job of driving safely through a difficult snow storm. I will continue to use your service and recommend it to others. Sincerely,
Linda Frisell

Compliment for Jay Vasek and Skipp Timmins, April 2018

I wanted to let you know I received a call today from a Holly Schulze wanting to let us know that our drivers did an awesome job driving during the snow storm yesterday. She went from Alex to the airport. The first driver was Mark Knoblauch and the second driver from St. Cloud to MSP was Mark Cunningham. She told me that they both did a great job of driving and keeping everyone safe.

Compliment for Mark Knoblauch and Mark Cunningham, April 2018

I would like to let you know we purchased a ride from the Minneapolis airport Friday April 13th to St. Cloud. Our driver was Mark and I would like to let someone know what a wonderful experience it was. The weather was not good, but we always felt safe with Mark driving!! He is an excellent driver and was so kind. Our vehicles were at the train depot and he made sure we were all scraped off and everything was running before he left us there unattended. He also helped us with a quicker route thru St. Cloud so that we could get home before the worst of the storm hit. He is an asset to your company and we will use it again and recommend others do the same because of Mark!! Thank you Mark!!!! The 4 sisters!!!
Joan Eveleth

Compliment for Mark Bauer, April 2018

Hi Jim! Just wanted to thank you for meeting with Kittie and I at Blackberry. I really appreciated your time and having open and honest conversation. I also wanted to let you know that this weekend’s driver, Terry, was absolutely Fantastic! He really went above and beyond, considering the weather both Saturday night and Sunday morning. Please tell him thank you from all our staff at Blackberry. I appreciated that he chatted with me, the bartenders, guests and also the DJ. It was so great to see him making connections and making sure our guests were getting to their destination safely. Cheers!
Jeanne Fenlason

Compliment for Terry Elness, April 2018

I just made a reservation for Cindy Swarthout and she said, “I just love this service! It’s so nice. Say hi to Larry, from Cindy.

February 2018

Want to express how wonderful our ride home was from the Airport. We had one driver from Airport to St. Cloud and another from St. Cloud to home. They were both wonderful to helping us. The Driver to our home from St. Cloud was Will or something like that. He helped us get our baggage into our house. We wanted you to know how thoughtful he was of our infirmities. He enjoyed visiting on the way with my husband who sat in the front with him. So good for my husband as things are really slowing down for him and the gentle conversation was so good for him. I just wanted to let you all know how pleased we were with your services. Thanks,
Alice Harmon

Compliment for Randy Husmann & Russ Walker, February 2018

Ione Schaaf traveled with us to Baxter March 9. Float driver Lauren Rice
She called today to say how very nice the driver to BAX was. Pass said driver even helped her dig out her car (pas keeps shovel in her car). She said the men drivers were nice, too, but this stood out.

Compliment for Lauren Rice, February 2018

Trista, Just wanted to let you know I made it to MS and back home. Thanks so much for your help and cooperation when I had to change departure days from Fort Dodge. Your drivers were excellent- polite and very helpful. The desk staff at the Des Moines was great too. Thanks again, I highly recommend your services.
Brenda Sorenson, Somers IA

Compliment for Arnie Schager, Jon Vanderheiden, & Helen Lamb, February 2018

Just a note to commend John Jose for driving me from St. Cloud to Brainerd last night. Roads weren’t too bad to Brainerd but were extremely treacherous on his way back to St. Cloud as was my drive from Brainerd to Crosby. I believe John went above & beyond and I pray he had a safe return trip to St. Cloud. Thank you.

Barry Nelson

Compliment for Arnie Schager, Jon Vanderheiden, & Helen Lamb, February 2018

Passengers Pat and Margaret Daniel
Purpose of call from Patrick was just to compliment us on our excellent service. Driver Jack Gregor was just awesome. So courteous. Just the way to go. Loved the home pick-up – felt so special – felt spoiled. Will never drive to airport again. Will be booking again yet this Feb. Super complimentary!

Compliment for Jack Gregor, January 2018

George Kingson and George Heitzman called today to schedule another reservation with us.
“You guys are just the best thing for us out here”
Also complicated their driver “Mike” “He was first rate, really great guy”

Compliment for Mike Zwilling, January 2018

Trista,
I’d like to thank you for your service. Everything went off without a catch. The ride down and back couldn’t have been better. I will definitely recommend your services to all my friends and family. Next time I expect to travel you will be my first contact.
Thank you so much,
Gary Goodin

Compliment for Trista Donnay, Sandra Thomes, and Randy Keim, January 2018

TELL LARRY ……..GREAT DRIVER, GREAT RIDE, VERY PUNCTUAL, AND TREATED WELL BY PHONE STAFF…………..AN EXPERIENCE WORTH TELLING OTHERS ABOUT.

Ray Galarneault

January 2018

I received a call this afternoon from “Dutch” Cragun, a customer who rode with Executive Express yesterday. Dutch Cragun is the owner of Craguns resort in the Brainerd Lakes area and also part owner of the Holiday Inn Express in Baxter. He said that Delta Airlines abruptly cancelled a flight out of MSP to the Brainerd Airport and that our company saved the day for him and two other passengers by providing a last-minute “walk on” ride to Brainerd. He wanted to call and not only commend Executive Express but also wanted to compliment his driver Scott Garvin. He said that Scott knew his way around both St. Cloud and Brainerd / Baxter and did a fine job of representing our company.

Compliment for Scott Garvin, January 2018

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