Something on your mind?Review Our Frequently Asked Questions

Your Airport Transfer, Charter, and Courier Questions, Answered

Here are answers to the questions we’re most often asked.

Have another question? Contact us.

How far in advance should I make a reservation?

Advance reservations are required. For best availability, make your Airport Transfer reservation right after you purchase your airline tickets. Online reservations can be made up to 72 hours prior to departure times. Please contact our office if you are trying to make a reservation less than 72 hours prior to your desired departure time. (Please note: Requests to our office for a reservation to be made within 72 hours of your desired departure time is subject to availability.)

Are the vehicles smoke-free?

Yes. Smoking is not permitted in any of our vehicles.

Do you provide car seats for children or infants?

We do not provide car seats or booster seats … you must bring your own. If you need to leave your car seat or booster seat with our driver to be used for the return trip, please let them know the exact date and time of your return trip with us. All passengers are also encouraged to wear seat-belts while traveling with Executive Express.

Can I travel with my pet on the Airport Transfer vehicle?

Anyone who wants to have thier pet or service animal travel with them on our Executive Express vehicles must call our office to make a reservation. Service Animals (Seeing Eye® Dogs, etc.) and required Emotional Support Animals are accepted without any additional charges (in some cases documentation may be required). Please be aware of the differences between pets, Service Animals and Emotional Support Animals when it comes to traveling. Please view the attached link to the ADA requirements to make sure you know the rules and regulations and the possible documentation that may need to be provided to the Transportation Provider. https://adata.org/publication/service-animals-booklet

How do I find you at the Des Moines Airport?

After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.

You can also visit the Des Moines International Airport website for additional travel information.

Do you operate 365 days a year?

We currently operate every day of the year.

What is the cancellation policy?

Sedan and SUV reservations may be cancelled a minimum of five days prior to the reservation for a 25% fee. The Customer has the option to be given an “Open Ticket” for the reservation amount minus the cancellation fee to be used on a future reservation or a refund minus the 25% cancellation fee. If a reservation is cancelled with less than a five days’ notice, the reservation will be converted to an “Open Ticket” status for the reservation amount minus the 25% cancellation fee to be used on a future reservation. “Open Tickets” are prepaid reservations that may be used for any future travel, have no expiration date and are transferable. A reservation cancelled within 36 hours or less, the customer is not entitled to any refund or “Open Ticket” of any kind. In the event of an “No Show” where the customer is not at the pickup point at the pick-up time, there will be no refund or “Open Ticket” provided.

Bus and Minibus reservations (Vehicles with an occupancy of 7 or more passengers) may be cancelled a minimum of 10 days prior to the reservation for a 25% fee. The customer has the option to be given an “Open Ticket” or refund for the reservation amount minus the 25% cancellation fee. A reservation cancelled with less than a 10-day notice will not receive any refund or “Open Ticket”.

If travel plans are altered, it is the customer’s responsibility to notify Executive Express at 320-253-2226 as soon as possible.

If a Charter/Black Car service requires additional time due to extreme delays, or additional requested stops above the norm, additional fees will be charged accordingly. Any unexpected or unreasonable messes left aboard the vehicle after the service has been completed may result in additional cleaning charges. For the safety of individuals and other guests, Executive Express reserves the right to refuse service to individuals who pose a safety risk to themselves or others.

What happens when there is bad weather or poor winter driving conditions in the forecast? Should I contact your office and possibly move my reservation to an earlier pick up time to alleviate the possibility of missing my flight?

Yes … you may want to consider this option if you don’t want to miss your flight. We are committed to continuing to operate our Airport Transfer service unless the roads are closed. If we do travel, we will be driving very slowly and cautiously to ensure the safety of our passengers and drivers. We cannot guarantee that we can arrive or depart on time in bad weather or poor winter driving conditions. Call the Executive Express office for reservation changes.

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Phone

320-253-2226

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Our Services Include:

Black Car Service

Get where you need to go in class and comfort. Our drivers provide an elevated travel experience—perfect for airport transfers, event transporation, or hourly charters.

Hourly Charters

Private charter transportation is a great option for special event transportation, accommodating all sizes of parties, from 2 - 200+.

Delivery Services

Our same-day Courier Service (within our transportation area) ensures your packages make it to their destination on-time. Ask for out-of-area availability.

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320.253.2226