Here is what our customers are saying:
Julie Vankempen complimented Bob Bernard on his driving on 12/16/13. She made her flight and said he did a “great job”!
I would like to thank Tim for a great ride home Wednesday evening (12/4/13)!!!! I have never seen such bad roads and Tim did a TERRIFIC job!!!!! I will use Executive Express again!!!!
– Heidi Zenner
Lisa took a phone call from a person who travels regularly from Baxter and just heard of Executive Express and was pleased with how many runs we had. She had been going with Lakes Express and had to wait at the airport for 3 hours. She is going to travel New Year’s Day with us.
My parents have used your shuttle from Alexandria to the MPLS. Airport several times over the years. They are 89 & 87, so it's very comforting to know they are in good hands with your company.
On Friday December 20th I dropped them off at the Perkins Restaurant in Alex at about 9:00 am and somehow your driver grabbed a large duffle bag from my Dodge Caravan that was not part of their lugguge. Note: I had a tag on the bag with my name and a couple of phone numbers, but one of the numbers was no longer in service.
Fortunately the mistake was discovered at the airport and the shuttle driver turned the bag over to Mr. Bill Howe, who subsequently made arrangements to have shuttle driver, Mr. Mark Anderson bring the duffle bag back to Alexandria.
Mark made contact with me and on Sunday December 22rd he drove to a gas station located on the north end of Alexandria and reunited me with my duffle bag.
I had several items in the duffle bag that I was very happy to get back, but it would not have happened without the help of Mr. Bill Howe and Mr. Mark Anderson. You have a couple of "Top Notch" guys working for you!
Mr. Howe even called me on Sunday evening, just to make sure that I connected with Mark and received the duffle bag. That's what I call "Extraordinary Service". Mark ventured out on a cold and wintery day to meet up with me to make sure that I had my duffle bag returned.
I just wanted to let you know that I'm very happy with your company and with your employees. My parents are returning from Denver on January 2nd, so I will again pick them up at the Perkins Restaurant and it's very comforting to know that they will be in your good hands.
Please pass on my gratitude to your employees and if you should want any more details, please feel free to contact me.
Cecile Olson traveled with us in September. She stated her driver, Dan Marek, was an exceptional driver because he helped her with her luggage and even made sure her car started when he dropped her off. She thought he was very kind to her.
Tim, who drove me home on Tuesday, September 15th, is a great driver.
Your driver this morning, Dick, was excellent. (Septmeber 16th was his travel date) – Carlos
Kathleen Norris called into the main office and spoke with Carla. She wanted us to know that she has been using us for over 20 years and has never had a bad experience. “You’ve got to be the best business out there!”
At the SJU/CSB Involvement Fair that Jim Staska attended, many students approached him to tell him that we were a not only a great service to them…but that our drivers provided great service to them! Keep up the outstanding work, drivers!
Everything worked out well during orientation with IPA’s travelling back and forth from SCSU. We are happy with the service you provide.
Jacquilline - Director, International Student & Scholar Services
I just wanted to take a moment to recognize your manager on duty tonight and Bob, my driver, for their willingness to go the extra mile. My flight tonight from Seattle was delayed by an hour and arrived at 8:53.
When I reported that there were expected delays earlier in the day, the manager indicated that the 10pm shuttle was not running tonight, so, I’d have to ride the 11:30. She instructed me to call as soon as I landed and we could check the status of the 9pm run.
Needless to say, she contacted the driver and they waited for me to reach the check in desk. (got there at 9:03).
I want you to know that I appreciate the way it was handled.
Thanks to the Executive Express team. As a frequent rider, I’ve come to know many of the drivers over the past six months, Tony, Jenetta, Doug, Jeff, Dennis, Mark and now Bob - a great crew!
Keep up the great work!
Hi Bonnie, Thank you for the thank you note! Our recent trip to and from the Des Moines airport was great. We really enjoyed Paul; he is one of the best drivers we have ever had.
Thank you again!
Pina, Assistant Women’s Golf Coach - Iowa State University