Your Airport Shuttle, Charter, and Courier Questions, Answered.

Here are answers to the questions we’re most often asked.
Have another question? Contact us.

Q: How far in advance should I make a reservation?
A: Reservations are appreciated at least 24 hours before requested service. For best availability, make your airport shuttle reservation right after you purchase your airline tickets. For last-minute reservations, schedule early morning departures the night before your flight. For afternoon and evening flights, call us as soon as you can. We may have availability at a first-come, first-serve basis for the same day.

Q: How do I re-confirm my reservation?
A: If you have already made a transportation reservation and you have a confirmation number, you can go to the reservations tab on the website to confirm. If you do not remember your confirmation number you can always call the Executive Express office at (888) 522-9899 and re-confirm your reservation with one of our friendly reservationists.

Q: When should I be at the pickup location to catch the airport shuttle?
A: We recommend that you arrive at your airport shuttle boarding location at least 15 minutes before your departure time. Find your airport shuttle schedule.

Q: Can I park my car at the pickup location?
A: Most of our pickup locations allow you to leave your vehicle. Some do not. See the airport shuttle schedule for more information about your specific location. When you do park your vehicle, please respect the location’s business customers and park your car as far away as possible from their main entrance. Usually this means parking in the rear of the establishment. As a courtesy, inform the staff that you are leaving a vehicle. They may ask you to write down your name, vehicle license number, and phone number.

Q: Can the airport shuttle wait if I am late arriving?
A: Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available airport shuttle. If you know you will be late, please call our office during business hours or our Manager on Duty at night with your changes. On the last run of the night, you may make contact with the driver, who may be able to wait up to 15 minutes.

Q: Do you offer home pick-up and drop-off?
A: Yes, in some cities, but not all. An additional charge of $15.00-$25.00 will apply. Please contact our office for details.

Q: How much luggage can I bring?
A: Each passenger is allowed to bring the maximum luggage allowed by the Minneapolis-St. Paul Airport and the Des Moines Airport. This is currently two checked bags and one carry-on. Please contact us if you have additional or oversized luggage (golf clubs, hockey bags, skis, etc.)

Q: Are the vans smoke-free?
A: Yes. Smoking is not permitted in any of our vehicles.

Q: Do you provide car seats for children or infants?
A: We do not provide car seats, but you may bring your own.

Q: Can I travel with my pet on the airport shuttle van?
A: We welcome animals, although they must be kept in kennels at an additional charge of $15.00 per pet. Service dogs (Seeing Eye® and other dogs) are accepted without any additional charges. Please contact about oversized kennels.

Q: What do Executive Express vehicles look like?
A: As you can see from the images on our website, we have a variety of different colors and types of vehicles which vary depending on the amount of people being transported. All vehicles are clearly marked with our Executive Express name and logo on both sides of the vehicle.

Q: How do I pay for my trip?
A: Reservations must be held with a valid credit or debit card. We accept Visa, MasterCard, and Discover. You may also pay your transportation fare in cash to your driver. Need a receipt? Just ask.

Q: Are drivers allowed to accept gratuity?
A: As with any service you are provided, it is appropriate to offer a gratuity. Helping you with your luggage, ensuring your comfort and safety, attempting to ensure promptness, being dependable, courteous, and respectful all are traits worth rewarding. Current standards suggest ten to twenty percent (10%-20%), but should be based on how well your driver performed; please tip accordingly.

Q: Where can I find the schedule for my area?
A: View our airport shuttle fares and schedules.

Q: How many cities do you serve?
A: We currently offer transportation services in more than 40 cities across Central and Western Minnesota and more than 25 cities across Iowa. Find your airport shuttle schedule.

Q: Do you provide service to any location other than the Minneapolis Airport in Minnesota?
A: Upon request, we can pick-up and drop-off customers at Ridgedale Mall, located on the western edge of the Twin Cities area. Contact us for shuttle service to this location.

Q: Do you provide service to any location other than the Des Moines Airport in Iowa?
A: Upon request, we can pick-up and drop-off customers at the Greyhound Bus Depot for all runs and at the Megabus Stop on 4th and Walnut on two runs to the airport for its departure to Chicago and two returns from the airport for its return from Chicago. Contact us for shuttle service to these locations.

Q: Do you service both terminals in Minneapolis?
A: Yes, with reservations, we can drop-off and pick-up at both the Terminal 1-Lindbergh (LBG) and Terminal 2-Humphrey Terminal (HHH) in the MSP airport.

Q: How do I find you at the Minneapolis Airport?
A: We are located in the Ground Transportation area of each MSP Airport Terminal.

Terminal 1-Lindbergh Terminal:

We are located in the Ground Transportation Atrium. This is on the same level as Baggage Claim, but on the other side of the street. After retrieving your luggage, go to carousal #8. Take the escalator or elevator down one level. Walk straight ahead towards the information booth. There, turn right. Take the escalator or elevator back up one level and you will be in the Ground Transportation Atrium. You will see a series of counters. Executive Express is marked and it is the second counter from the left.

Helpful hint – always follow the signs that say vans/taxis

Terminal 2-Humphrey Terminal:

From Baggage Claim, walk across the street and enter the Ground Transport Center. You will see signs for scheduled vans on the left, and taxis on the right. Wait in the scheduled vans area until you see the Executive Express vehicle drive up.

Our vehicles leave MSP Terminal 1-Lindberg at the time listed on our schedule. Your shuttle arrives at MSP Terminal 2-Humphrey (HHH) approximately 5-7 minutes later.

You can also visit the Minneapolis International Airport website for additional travel information.

Q: How do I find you at the Des Moines Airport?
A: After you get off your plane, walk to the center of the concourse to the Baggage Claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to Baggage Claim area. See the Contact Us page for the directions with pictures.

You can also visit the Des Moines International Airport website for additional travel information.

Q: What if I miss the last shuttle of the day from the airport?
A: We are more than happy to put you on the next available airport shuttle. Passengers may spend the night at the airport or a nearby hotel and take one of our shuttles the next morning starting approximately at 7 a.m. in Minneapolis and 5 a.m. in Des Moines. Immediate transportation, available by taxi or rental car, may also be available.

Q: What phone number do I call if I have questions?
A: During office hours, our reservation agents will be happy to serve you. Our local number is 320-253-2226 and our toll-free number is 1-888-522-9899. Outside of business hours we have reservationists waiting to assist you from 7:00 AM - 9:00 PM Central Time. We also have a Manager on Duty every night up to 9:00 PM Central Time. Just call our office number and listen for the appropriate prompt.

Q: What are your current office hours?
A.

Monday: Friday 8 a.m. to 5 p.m.
Saturday and Sunday: Closed

Reservationists are available seven days a week from 7:00 AM - 9:00 PM CST

Q: Do you operate 365 days a year?
A: Yes. We currently operate a full airport shuttle schedule every day of the year. Our Holiday Services (reduced schedule) are as follows:

Memorial Day Weekend Saturday, Sunday, and Monday
Labor Day Monday Only
Thanksgiving Thursday, Friday, and Saturday (regular service Sunday)
Christmas Eve December 24

Christmas Day

Minnesota: Only 3 Runs.
Iowa: Only 2 runs

New Years December 31, January 1

Q: What is the cancellation policy?
A: Cancellations must be made before noon of the business day prior to the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee of $3.00 for a one-way ticket and a $5.00 for a round-trip ticket.

Q: Do you offer private charter services?
A: Yes. You can reserve private transportation for a group up to 14 passengers per van. This is an affordable option that allows you to pick your own departure time. Please contact us for car service.

Q: What private charter services do you offer?
A: We can provide individual or small group transportation to or from work, school, shopping, appointments, sporting events, weddings or other private celebrations. We specialize in transporting corporate guests.

Q: Can you take a group to Minneapolis or Des Moines for a concert and bring us back later that night?
A: Definitely! This is a popular option known as a private charter car service. For example, we can drop off your group at the concert venue, and pick you up at the end of the show.

Q: Can I ship a package on your shuttle?
A: Yes, we provide same day courier delivery service anywhere within our transportation system. Fees vary depending on the location and schedule of our drivers. Feel free to call our office for more details.

Q: Does Executive Express offer military discounts?
A: As a thank you to our troops, Executive Express offers a $10.00 one-way and a $20.00 round-trip discount off the ticket price to any ACTIVE military personnel. Please call our office for this discount.

Q: Do you offer senior discounts?
A: Yes. The discount for those ages 65 and better is $3.00 off your ticket. Please call our office for this discount.

Q: Do you offer a AAA discount?
A: The discount for those with AAA is $3.00 off your ticket. You may need to supply your AAA member number for verification. Please call our office for this discount.

Q: What is a fuel surcharge and how does it affect me?
A: Fuel is one of the main expenses of a transportation company. Due to the uncertainty in oil markets worldwide there may be a fuel surcharge added to the base fare on your ticket. This fuel surcharges fluctuates with the market. Historically it has been between $1.00 and $4.00 per person per way. It is charged at the time of your reservation not at the time of departure. The fuel surcharge is a separate line item on your ticket. We hope to remove these surcharges when the price of gasoline stabilizes. We thank you for your understanding.