Frequently Asked Questions  

A: Reservations must be held with a valid credit or debit card although paying cash to the driver is acceptable. We accept Visa, MasterCard, and Discover.

Q: Can I travel with my pet on the shuttle?
A: We do welcome animals although they must be kept in kennels at an additional charge of $15.00 per pet.
Seeing eye dogs accepted without any additional charges. Please inquire about oversized kennels.

Q: When should I be at the pickup location to catch the shuttle?
A: We recommend that you arrive at your boarding location at least 15 minutes in advance of your departure time.

 

A: Most, but not all of our pickup locations will allow you to leave your vehicle. We ask that you respect their business customers and park your car as far away as possible from their main entrance. Usually this means parking in the rear of the establishment. As a courtesy you should inform the staff of the business that you are leaving a vehicle. They may ask you to write down your name, vehicle license number, and phone number.

Q: Where can I find the schedule for my area?
A: At your convenience, view our fares & schedules tab at the top of our website and select the city you are going to/from to see the shuttle schedule for your area.

Q: How many cities do you serve?
A: We currently serve over 40 cities across Central and Western Minnesota and over 25 cities across Central Iowa.

Q: What phone number do I call if I have questions?
A: During office hours our reservation agents will be happy to serve you. Our local number is 320-253-2226 and our toll-free number is 1-888-522-9899. Outside of business hours we have reservationists waiting to assist you from 7:00 AM - 9:00 PM Central Time. We also have a Manager on Duty every night up to 9:00 PM Central Time. Just call our office number and listen for the appropriate prompt.
Q: How far in advance should I make a reservation?
A: Reservations are appreciated at least 24 hours before requested service. For best availability, reservations should be made as close as possible to airline ticket purchases. For last minute reservations, early morning departures should be made the night before while afternoon and evening departures may have availability on the same day at a first come first serve basis.

Q: Can the shuttle wait if I am late arriving?
A: Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available shuttle. If you know you will be late, please call our office during business hours or our Manager on Duty at night with your changes. On the last run of the night, you may make contact with the driver and they may be able to wait up to 15 minutes.

What are your current office hours?
•    Monday: Friday 8a.m. to 5p.m.
•    Saturday : 9 a.m. to Noon

•    Sunday:  Closed
Reservationists are available seven days a week from 7:00 AM - 9:00 PM Central Time

 

 

Terminal 1-Lindbergh Terminal:

We are located in the Ground Transportation Atrium.  This is on the same level as baggage claim but on the other side of the street.  After retrieving your luggage go to carousal # 8 at baggage claim. Take the escalator or elevator down one level.  Walk straight ahead towards the information booth.  There is only one information booth so you should not be able to miss it.  At the information booth please turn right where you will see another escalator or elevator.  Please go back up one level and you will now be in the Ground Transportation Atrium.  You will see a series of counters.  When facing the counters we are the second counter from the left.  It is marked with a sign – Executive Express.

Terminal 2-Humphrey Terminal:

From Baggage Claim walk across the street and enter the building with large sign above entrance called “Ground Transport Center”.  When you are inside main entrance to Ground Transport Center you will see signs for scheduled vans on the left and taxis on the right.  Wait in the chairs inside in scheduled vans area until you see our vehicle drive up. 

Our vehicles leave the Terminal 1-Lindberg Terminal (main) at the time listed on our schedule.
It will arrive at the Terminal 2-Humphrey Terminal (HHH) approximately 5-7 minutes later.  

 

Q: How do I find you at the Des Moines Airport?
A:  After you get off your plane walk to the center of the concourse to the baggage claim sign. At this sign, you will turn and head towards the escalator. Go down the escalator and walk straight ahead all the way to the information booth. Turn right at the information booth and go to baggage claim area. See the Contact Us Page for the directions with pictures.

Q: Do you operate 365 days a year?
A: Yes. We currently operate a full schedule every day of the year. Our Holiday Services (reduced schedule) are as follows:

 

Memorial Day Weekend	Saturday, Sunday, and Monday
Labor Day	Monday Only
Thanksgiving	Thursday, Friday, and Saturday (regular service Sunday)
Christmas Eve	December 24
Christmas Day	Only 2 runs
New Years	December 31, January 1

Q: What is the cancellation policy?
A: Cancellations must be made before noon of the business day prior to the travel date to be eligible for refunds. The credit card will be refunded minus a processing fee of $3.00 for a one-way ticket and a $5.00 for a round-trip ticket.

Q: Do you offer home pick-up and drop-off?
A: Yes, in some cities, but not all. An additional charge of $15.00-$25.00 will apply.  Please contact our office for details.

Q: Do you provide service to any location other than the Minneapolis Airport in Minnesota?
A: Upon request, we can pick-up and drop-off customers at Ridgedale Mall.

A: Upon request, we can pick-up and drop-off customers at the Greyhound Bus Depot for all runs & at the Megabus Stop on 4th & Walnut on two runs to the airport for its departure to Chicago and two returns from the airport for its return from Chicago. Call for details.

Q: How much luggage can I bring?
A: Each passenger is allowed to bring the maximum luggage allowed by the Minneapolis-St. Paul Airport and the Des Moines Airport. This is currently two checked bags and one carry-on. Please contact us if additional luggage is needed as additional luggage is $15.00 per bag and oversized luggage. I.e.: (golf clubs, hockey bags, skis, etc.)

Q: Do you offer Private Charter services?
A: Yes. You can reserve private transportation for a group up to 14 passengers per van. This is an affordable option that allows you to pick your own departure time. Please call  our office for more information and to make arrangements.

Q: Are the vans smoke-free?
A: Yes. Smoking is not permitted in any of our vehicles.

Q: Do you provide car seats for children or infants?
A: We do not provide car seats but you may bring your own.

 

Q: Are drivers allowed to accept gratuity?
A: Yes. Many of our guests have inquired as to the appropriateness of offering a gratuity. As with any service you are provided, it is appropriate to offer a gratuity. Helping you with your luggage, ensuring your comfort and safety, attempting to ensure promptness, possessing dependability, showing courteousness, and being respectful all are traits worth rewarding. Current standards suggest ten to twenty percent (10%-20%) to be rewarding, but should be based on how well your driver performed; please tip accordingly. 

 

Q: What Private Charters does Executive Express offer?
A: We can provide individual or small group transportation to or from work, school, shopping, an appointment, corporate guests, sporting events, or private celebrations.

Q: Can I ship a package on your shuttle?
A: Yes, we provide Same Day Delivery Service anywhere within our transportation system. Fees vary depending on the location and schedule of our drivers. Feel free to call our office for more details.

 

Q: What do Executive Express vehicles look like?
A: As you can see from the images on our website, we have a variety of different colors and types of vehicles which vary depending on the amount of people being transported. All vehicles are clearly marked with our Executive Express name and Logo on both sides of the vehicle. 

Q: Does Executive Express offer military discounts?
A: As a thank you to our troops, Executive Express offers a $10.00 one-way and a $20.00 round-trip discount off the ticket price to any ACTIVE military personnel.

Q: I am 67 years old. Do you offer senior discounts?
A: Yes. The discount for those over the age of 65 includes a $3.00 off your ticket.

Q: Do you offer a AAA discount?
A: The discount for those with AAA includes a $3.00 off your ticket. You may need to supply your AAA member number for verification.

Q: What is a fuel surcharge and how does it affect me?
A: Fuel is one of the main expenses of a transportation company. Due to the uncertainty in oil markets worldwide there may be a fuel surcharge added to the base fare on your ticket. This fuel surcharges fluctuates with the market. Historically it has been between $1.00 and $4.00 per person per way. It is charged at the time of your reservation not at the time of departure. The fuel surcharge is a separate line item on your ticket. We hope to remove these surcharges when the price of gasoline stabilizes. We thank you for your understanding.

Q: Can you take a group to Minneapolis or Des Moines for a concert and bring us back later that night?
A: Definitely! This is a popular option known as a Private Charter. For example, a group could be dropped off for a concert, and be picked up when the concert is finished.

Q: How do I re-confirm my reservation?
A: If you have already made a reservation and you have a confirmation number, you can go to the reservations tab on the website to confirm. If you do not remember your confirmation number you can always call the Executive Express office at (888) 522-9899 and re-confirm your reservation with one of our friendly reservationists.